TST-CF express is a division of TFI International Inc., located in Kingston, is currently recruiting for a Dispatch Supervisor.
Reporting to the Terminal Manager, this position is responsible for the planning, dispatching and managing of Local P&D operations. The candidate will have industry experience, preferably within a unionized environment.
Responsibilities:
Manage the day-to-day operations in the Linehaul Dispatch Department as well as assist with P&D dispatch duties.
Planning and forecasting of Dock Workers and Drivers
Resolve customer concerns in an efficient manner while reducing any service delays
Review operational efficiencies and effect change as necessary in order to maintain a high level of customer satisfaction and cost efficiencies.
Recommend, implement and maintain performance and productivity measurements
Communicate professionally with internal and external customers in order to resolve service issues in a timely manner and providing customers with status updates.
Schedule repairs and maintenance for equipment.
Ensure Drivers follow Company Safety Policies and Procedures for example: HOS, Transportation of Dangerous Goods, etc
Completion of daily reports, payroll data entry in UKG
Other duties as assigned
Qualifications include:
Minimum 3 years supervisory experience in a transportation dispatch environment
Strong leadership skills
Strong analytical, organizational and problem-solving skills
Customer service oriented
Proven ability to multi-task and prioritize tasks
Professional verbal and written communication skills in English (bilingual in French is an asset)
Computer literate with sound knowledge of Gmail and Excel
Ability to work flexible hours afternoons, evenings as necessary
High School or equivalent
Ministry of Transportation regulations
Knowledge of Transportation Operating Systems.
If you are seeking a diverse and challenging management opportunity within the transportation sector, submit your resume on Indeed
Job Types: Full-time, Fixed term contract, Seasonal