Claim Guidelines and Additional Information
For shipments originating in Canada or travelling on a Canadian Bill of Lading, you MUST submit either a Notice of Intent OR a Claim within 60 days from the date of delivery, or in the event of non-delivery, within 9 months of the date of shipment. For shipments originating in the U.S. or travelling on a U.S. Bill of Lading, you MUST submit a Claim within 9 months from the date of delivery, or in the event of non-delivery, within 9 months from a reasonable time for delivery.
Documentation
Documentation may include but is not limited to: Bill of Lading, POD (signed delivery receipt with shortage or damage noted), document(s) validating the claimant's cost of goods* (not retail or invoiced price), invoice for repair parts and labour, inspection report and pictures.
* Note: To substantiate the cost, the claimant is required to submit their supplier's invoice or manufacturing cost by providing screen shots from their operating system.
Declared Value of Shipment (Applies to shipments originating in Canada or travelling on a Canadian Bill of Lading)
Carrier's MAXIMUM liability, in the event of a claim, is limited to $4.41 per kg. or $2.00 per lb., unless a higher Declared Value is shown by the shipper on the bill of lading. Shippers should be aware that a declared value exceeding the above stated values may result in a surcharge being applied, in accordance with prevailing tariffs.
Limitations of Liability
Carrier liability may be limited by terms and conditions of the Bill of Lading, Classifications, or Tariffs, e.g.:
National Motor Freight Classifications, 100 Series
TST-CF Express, General Rules Tariff GRT.
TARIFF OVLD 100 Series.
Mitigation of Loss
In the event of loss or damage, it is the claimant's duty to submit the lowest possible claim cost.
Salvage
Under some circumstances, the carrier is entitled to pick up the damaged merchandise for salvage purposes. Please hold on to all goods until the claim settlement has been achieved.
Cargo Inspections
An inspection report does not constitute admission of liability, filing of Notice of Intent to claim, nor submission of a claim.
