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Guaranteed Service Suspension

TST-CF Guaranteed is temporarily suspended for freight in/out of the Maritime provinces.

Claims FAQ

How do I file a claim?

To file a claim with TST-CF Express online, please click here.

 

You can also email your documentation to cargoclaims@tst-cfexpress.com. 
If these two options are not possible, you can send it by mail or fax, as indicated below. 
Please note that the Filing party must retain the fax confirmation as verification of transmittal.

 

Mailing Addresses:

 

Western Canada Eastern Canada
ATTN: Cargo Claims 
P.O. Box 1108 Stn. T 
Calgary AB 
T2H 2J1 
Fax number: 403-287-4324 
ATTN: Cargo Claims 
6600 chemin St-François 
St-Laurent QC 
H4S 1B7 
Fax number: 514-336-3282

 

Who may file a claim?

Only the shipper, consignee, or a third party to the shipment may file a claim. The file will be opened under whichever party is first to submit the claim request.

Which carrier should I file a claim with?

You must file your claim with the origin or destination carrier, or with the carrier on whose line the shortage or damage occurred.

What is the time limit to file a claim?

Notice of Intent to claim or partial short must be filed in writing within sixty (60) days from the date of delivery of the goods, or in the case of non-delivery (shipment is all short) within nine (9) months from the date of shipment. The final claim must then be filed within nine (9) months from the date of shipment.

What documents are required to file a claim?

Detailed claim form, including the invoice/pro-bill number, indicating the party that is filing the claim, the reasons for the claim, and how the amount claimed was determined.

 

  • Copy of the Bill of Lading;
  • Copy of the signed delivery receipt with noted shortage or damage;
  • Copy of the supplier's invoice or proof of manufacturing cost to establish the value of the shipment;
  • Copy of the invoice for repair parts and labor (if applicable);
  • Copy of the inspection report (if applicable);
  • Pictures (if applicable).

 

TST-CF Express requires all of the above information to complete the claims process. If the submitted claim does not include all of the above documentation, TST-CF Express will make one request in writing for the missing information. Once this request has been issued by TST-CF Express, you will have 30 days to submit the necessary records or the claim will be considered closed.

What is TST-CF liable for?

TST-CF Express shall not be liable for loss or damage to a shipment unless there is proof of carrier negligence causing loss or damage. The liability of TST-CF Express is limited to the lesser amount of either:

 

  1. The value of the goods1
  2. The cost of repairs, including replacement parts and labour2; or,
  3. Carrier's maximum liability of $2/lb based on the total (actual) weight of the shipment on Canada originating shipments3; or,
  4. The value declared on the Bill of Lading.

 

1 Value of goods represents the claimant's cost of goods, not retail or invoiced price. To substantiate this, the claimant is required to submit their supplier's invoice or manufacturing cost.

2 There is a maximum liability on labour rates to repair goods of $25/hr.

3 For U.S. originating shipments, please refer to the question ‘’What is TST-CF Express' maximum liability?’'.

 

NOTES:

Commodities of personal effects and/or used goods move with a maximum liability of $0.10 cents/lb based on the total (actual) weight of the shipment. This policy will supersede any declared valuation that is noted on the original bill of lading.

Commodities of glass crated or otherwise move with a maximum liability of $0.10 cents/lb based on the total (actual) weight of the shipment. This policy will supersede any declared valuation that is noted on the original bill of lading.

 

Commodities of granite, marble or stone in dimensions greater than 12” X 12” X 2” tiles move with a maximum liability of $0.10 cents/lb based on the total (actual) weight of the shipment. This policy will supersede any declared valuation that is noted on the original bill of lading.

All existing tariff and shipping regulations related to your product must be followed.

 

Minimum packaging requirements are outlined in the following two publications:

  1. National Motor Freight Classification (NMFC)
  2. Hazardous Materials Regulations of the Department of Transportation

All TST-CF Express claims are adjudicated using NMFC packaging guidelines.

In addition, please be advised that the carrier is not liable for goods shipped at Owners Risk of Damage, Shipper's Load and Count and/ or not properly packaged or crated.

 

* GST / HST is not paid on cargo claims.

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